Rail Station and Bus Station Assistant

Rail Station and Bus Station Assistant

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Rail and bus station assistants work in rail stations and bus stations, They help passengers on and off the transport, give directions, offer help and support regarding what platforms and stops customers need to get too.


  • Sell tickets
  • Give directions
  • Help passengers
  • Keep the station tidy
  • Make announcements
  • Keeping online message boards up to date


Rail and bus station assistants work for transport organisations such as Arriva Trains Wales, Cross Country Trains and London Midland Trains and Arriva North West.


Rail and bus station assistants mainly work outside and spend a lot of time on their feet.

Working Hours

Rail and bus station assistants on average work around 37-40 hours a week.


Starting salary is around £15,000.


There are no set entry qualifications if you want to apply directly, although many employers will expect you to have a good standard of English and Maths whereas some will be more flexible. Organisations may value your customer service skills more and knowledge of train and bus times.

You could also apply for an apprenticeship. If you have an EHCP you may be able to apply under the Dfe exemption which allows the apprentice to use Entry Level 3 English and Maths qualifications. The apprentice would have to be competent enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.

Tagged as: [Transport - Logistics - Delivery and Storage]

400 400 Cheshire and Warrington